DocuXplorer's own Ron Wyman weighs in on the hurdles of AI adoption, its future in document management, and how DocuXplorer’s AI makes it easy for businesses to get started.
AI has evolved rapidly from a niche experiment to a mainstream business tool. Nearly every SaaS platform now includes AI capabilities—and they’ve become cheaper and easier to adopt.
But, according to a 2025 EPAM survey of enterprises with more than 10K employees, many organizations still hesitate to embrace AI. Just 32% of organizations self-identified their AI maturity level as “developing competency”—meaning they use AI tools and systems but still experience mixed results.
As AI has become ubiquitous in business, what’s holding companies back, and what’s the risk of standing still?
To answer these questions, we sat down with DocuXplorer's CTO, business process management expert, and AI enthusiast Ron Wyman to talk all things AI and the future of document management.
Here’s what document management looks like for companies that still rely on manual paper processes: high volumes of unstructured data, slow reportability, inefficient search and retrieval, regulatory risks, and rising expectations for speed and accuracy.
Can businesses keep the status quo without AI? “Basically, they don’t really have a choice,” says Ron. “It’s not a matter of whether or not they want to—this is the direction we’re moving in.”
As tech giants build out AI systems, businesses of every size and industry are affected. Even those who don’t yet see the value of AI are watching closely. “They know AI is going to have an impact,” Ron adds. “But they’re being more decisive, instead of reactionary to the hype.”
Ron advises clients to slow down and take an analytical, proactive approach to assessing their AI readiness. “Does this make sense for your business?” he asks. “It depends upon your business process and what you’re doing with the documents.”
For companies already investing in document management, the message is clear: documentation matters—and automating it can unlock exponential gains.
The inefficiencies of manual data entry, lost productivity, and chasing paperwork (while competitors are analyzing trends and reducing cycle times) are the reasons every business is considering the cost of inaction.
“We’re interrogating documents based on an AI process and then filing them automatically. So that’s definitely a huge time saver—I know because I do it for my documents too.” And Ron says he wonders how he did all this before. “Now, just a couple clicks, and it’s all filed away.”
The next level in AI document management, according to Ron, is intelligence. Ron points to leveraging data to spot trends, asking the right questions using AI chat, and connecting the dots as a new paradigm that highlights the need to quickly get on board.
“ You know that one moment where you ask the right question, and all of a sudden, you see how much quicker that was and how much easier it was because you didn't have to know necessarily how to take advantage of all the tools. You just type in your question and get an answer.”
By increasing the time-to-insight with knowledge-based AI, businesses can make other decisions faster and move forward from an informed place.
Ron believes the next wave of AI functionality will be about removing the need to use buttons or make selections at all. "AI will know how to access your email, documents, and databases—because you’ve given it access. So it’ll be a matter of just saying what you need. Everything will be chat-enabled."
Most businesses don’t adopt AI until the pain of inefficiency outweighs the fear of change.
Ron sees businesses gravitating to AI once they can really see the problems it can solve for them. “Our clients contact us knowing that they need help getting control of their data. They come to a pinnacle where resisting change is hurting their business. And the same thing will happen with AI—they’ll realize it can save the company a lot of time and a lot more money. Then they’ll be reactionary and get serious about the direction.”
But internal culture often poses the biggest barrier. Ron says many businesses aren’t willing to change their culture. “So they say, We'll just build a new culture, and they build it in a silo. And sometimes that works. And sometimes it doesn’t.”
Practical, applied AI, whether it comes in the form of AI agents or features to support the overall functionality of a system (OCR or intelligent document processing), are baked into the workflows of global market leaders. Should smaller businesses follow? Ron says yes.
“ If you're not thinking about it and being proactive with it, you'll lose touch with the benefits and the nuances and you’ll fall behind to the point that you won’t understand it—because it'll still be such a mystery.”
With the acceleration of LLMs, Ron says, understanding how to work with (and talk to) AI is key.
"We want to give our clients the opportunity to not be afraid and to experiment. Without trying AI, I think they're doing themselves and their businesses a disservice.”
AI doesn’t have to be all or nothing. A phased roll-out, starting with low-hanging fruit, will empower your business to make effective change that works, rather than change for the sake of change.
The better question to ask is: What isn’t working today, and how much is that costing you?
Ron’s advice? Start with document workflows. ”Put documents into DocuXplorer and ask a question—we've made it that simple. For all the technical hurdles that are out there, I know that we've made it super easy.”
Ron says that’s part of the strength of DocuXplorer and his intention for the technology—” to try to make the complicated, simple.” And that is why he loves doing what he does.
“ It's really empowering people and giving them the ability to do stuff that they weren't able to do, and to do it for as little cost as possible.”
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