By digitizing records and implementing AI-powered search, Water Utility Services slashed customer response times, improved audit prep, and strengthened compliance—all while saving time and money.
Water Utility Services, a state-affiliated agency based in Houston, Texas, provides critical water testing services to ensure safe public drinking water. As Compliance Manager James Flores and his team discovered, relying on paper-based filing and Excel spreadsheets created bottlenecks for reporting, audits, and customer communication. Reports were stored in filing cabinets, retrieval was time-consuming, and responding to customer and regulatory requests took hours of staff time.
Implementing DocuXplorer changed that.
With DocuXplorer, the agency transitioned to a centralized digital system that cut down on manual tasks, streamlined internal workflows, and provided instant access to records.
With AI-powered search and secure digital storage, the team can now locate and send reports in seconds, rather than hours, significantly improving operational efficiency. Internal SOPs are easier to manage, and audit trails ensure transparency and accountability throughout the process.
Instead of navigating spreadsheets and storage rooms, staff now rely on a single search bar to surface the files they need. The result is faster workflows, fewer errors, and stronger compliance readiness.
The organization now remains competitive and compliant in a highly regulated industry.
Since implementing DocuXplorer, Water Utility Services has seen measurable improvements across key operational tasks:
Water Utility Services is now expanding its use of DocuXplorer to allow customers to access reports directly—further reducing delays and manual intervention. As they continue their digital transformation, their document management system is not just a repository, but a foundation for long-term operational excellence.
DocuXplorer offers user-friendly tools designed to simplify document management, improve efficiency, and support seamless workflows. These core features adapt to any business need, enabling organizations to save time and achieve their goals.
Never file another document again.
Track every action on every document.
Ensure you meet all government security and privacy regulations.
Edit, annotate, collaborate, and share all in one place.
Be confident you're using the current version
We’re all about breaking bottlenecks and making handoffs between departments smoother. By standardizing processes, you sharpen your edge and stay ahead of the competition.
DocuXplorer isn’t just about flexible tools—it’s about a team dedicated to your vision. Our collaborative approach evolves with your business. Just ask the clients who’ve trusted us for over 20 years!
