Thank you for taking the time to update your Small Business/Enterprise version of DocuXplorer.
This is, by far, our most comprehensive version. Because of the extensive new features and the fact that the data from the version you are on must be converted to DocuXplorer 2017, this update is not as simple as past updates have been. While we can provide you with written instructions to perform this on your own, you must make sure you have a full backup of your data in the current version before executing this process. We cannot be held responsible for not following this step.
That said, without our Super Support package, clients are encouraged to purchase a Level 2 support ticket so that we can ensure the update is performed without any issues, and with as little downtime as possible. Our technicians are specially trained to handle this process and will be able to do it much faster than it would take you internally. Contact sales at +1 212 496 9871 to arrange for this purchase.
SAVE THESE INSTRUCTIONS TO YOUR DESKTOP BEFORE BEGINNING THE UPDATE PROCESS.
If you have a suggestion for product improvements, email us.