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DocuXplorer prides itself on its industry-leading customer support. Email support (firstname.lastname@example.org) to users with current licenses is provided free-of-charge and DocuXplorer's comprehensive Help Menu has the answers you may need for most questions you may have. Yet, there may be occasions when phone support is needed and/or a technical support representative may be required to remotely access your computer to provide the necessary support.
In these cases, we offer several levels of pay-per-incident phone support or Super Support - an industry-leading support solution that provides your users with priority and unlimited phone and Web-based technical support with one of our trained technicians. Clients with Super Support subscriptions also have the added bonus of receiving new features, bug fixes and other product enhancements before the scheduled release dates.
Please note that, while DocuXplorer is sold internationally, technical support is only available in English at this time. Level 2 and Level 3 phone support tickets much be purchased in advance or clients must have a credit on their account prior to services being provided.
To purchase any of these options, click here, or for sales assistance you can email email@example.com or call toll-free to (888) 246-9696.
Do you have a new employee who needs to be trained to understand the many features and benefits of DocuXplorer or do you want to better understand some of the features you may not have been using to their full potential? We offer customized training, on a per-hour basis, to ensure you and your workforce are utilizing DocuXplorer's full functionality to its greatest extent.
DocuXplorer Consulting and Taxonomy Services
Our highly trained consulting services department is ready to offer its specialized services to clients who are seeking a more efficient way to organize and restructure their document workflow, configure their import engine, remotely access their files and much, much more. To find out how we can improve your business productivity and increase your bottom line, click here.
DocuXplorer Automated Workflow and BPM Services
Take advantage of our expertise in workflow design and implementation by utilizing one of our consultants to build a customized workflow for your specific needs. Whether it's to manage expense reports, prospective new hire resumes, or standard operating procedure updates, our consultants will create the unique workflow you need, and at a very affordable price. Click here to find out more about DocuXplorer's new automated workflow feature.