DocuXplorer Personal and Professional are licensed by computer. Personal and Professional licenses can not be run on two computers. If you wish to have either program run on desktop and laptop a new license is required for each computer. A Computer ID is required to create registration codes.

DocuXplorer Enterprise is licensed by concurrent user allowing you to install DocuXplorer to every computer in your office and shared data stored on a network server. Simultaneous user access to the DocuXplorer Library will be equal to the number of concurrent user licenses purchased.

For example:
If you have 10 computers in your office and purchase 2 concurrent user licenses, 2 of your 10 computers can access the library simultaneously.

Annual Update Maintenance Subscriptions are available and must be renewed annually to continue receiving maintenance updates with fixes and new features. Maintenance updates refer to fixes and new features released for a specific version of DocuXplorer.

Subscribers to Annual Update Maintainers will also receive continued free e-mail support. If a user allows their Annual Update Maintenance Subscription to lapse, technical support is provided on a pay-per-incident basis.
This policy includes reissuing registration codes if original code is lost or in the case of Personal or Professional software is moved to new computer.

New versions released may be made available to annual update maintenance subscribers at no additional cost. DocuXplorer Software may need to charge for a new version to cover costs of 3rd party software, development or other incidentals. The charge to an annual update maintenance subscriber will always be at a discounted rate.

If a client does not maintain the annual update subscription and a new version is released you will need to purchase new versions of DocuXplorer at full price or be provided with a discount to be determined at the time of new version purchase.

If we have issued upgrades to the DocuXplorer software which require data conversion after you have allowed your subscription to lapse and your version/build is no longer supported, we cannot guarantee that your existing data will be immediately compatible with the most recent release of the software. Additional fees might be required to upgrade your data to compatibility with a newer release.

Installation support is included in all DocuXplorer Enterprise purchases and is available at an additional fee for Personal and Professional.

Installation support includes;

• Installation of server component and and server configuration
• Installation of first workstation installation
• Instruction in installation of remaining workstations
• Instruction in setting up Document Event Log
• Instruction in setting up Users and Groups – includes setup of first user
• Overview in setting up basic security

DocuXplorer Software provides new users with e-mail support for one year from the date of purchase. Use the tech support e-mail form available from the Help menu in DocuXplorer.

After the first year users may purchase an Annual Update Maintenance Subscription and continue to receive e-mail support as well as program updates.

Without an Annual Update Maintenance Subscription tech support is available on a pay-per-incident basis.

Telephone support is always provided on a pay-per-incident basis.

Prices for tech support incidents are as follows;

• Level 1 - $50 per incident - incidents are limited to use issues
• Level 2 - $175 per hour - incidents are limited to networking and hardware issues that are best solved by your MIS department or network administrator. This type of incident would would include any system where installation and use has been successful and DocuXplorer suddenly stops working as it had previously.
• Level 3 - $225 per hour - incidents include corrupted database rebuilds due to unstable client computing environment and other issues not covered by Level 1 or Level 2 at the discretion of Archive Power Systems, Inc. and DocuXplorer Software.

Call (212) 496-9871 if you wish to purchase blocks of incidents at reduced prices.

Free e-mail support does not cover programming assistance for either the API or Import Engine configuration.

Determination as to what constitutes an incident will solely be governed by the decision of Archive Power Systems, Inc. and DocuXplorer Software.