DocuXplorer is ideal for organizations looking to better manage a customer service department full of unorganized paper documents. Our software will allow customer service representatives and management to store, organize and find documents and other files across departments or throughout the entire organization. Forms such as completed customer surveys, past-due reminders, bills and customer statements can be easily managed, organized and maintained - simply and efficiently. With DocuXplorer, customer service departments can now have the functionality of document management systems used by large institutions, without the need of technical expertise or the expense of a costly IT consultant.
With DocuXplorer, a customer service/quality control department can:
- Color-code or assign priority levels to documents requiring immediate attention
- Create workflow for greater efficiency
- Perform full text searches by keyword to quickly locate a document
- Automatically OCR documents
- Add files easily using 'drag and drop' from a monitored hard drive folder to a DocuXplorer folder