Competition is tough nowadays. In order for a company to stay viable and to continue progressing, it has to be able to optimize its business processes, minimize inadequacies and prevent bottlenecks, preserve and utilize resources properly, and in the end, increase profits and revenue. One of the ways businesses can reach these goals is to opt for business workflow automation.
There may be times that phone support is needed and/or a live technical support representative may need to remotely access your computer to provide the necessary assistance. In these cases, we offer several levels of pay-per-incident phone support or offer Super Support - giving your users one year of unlimited phone support during your subscription period. Pricing and ordering instructions can be found below. All sales subject to DocuXplorer Terms and Conditions of Software License Subscription Agreement and End User Software License Subscription Agreement.
If an issue is resolved in less than one hour, unused time can only be applied toward the same issue if it reoccurs. Phone/Super Support is available during normal business hours (Eastern Time Zone).
Purchase your appropriate level of support only after a DocuXplorer engineer has reviewed your case and determined which level of phone support should be purchased. Contact firstname.lastname@example.org with any questions.
Incidents are limited to use basic usage issues (i.e. How do I find a file?). Level 1 support excludes consulting services, training and database repairs. See company policy for details
Hourly support covering all aspects of DocuXplorer. Level 2 excludes consulting services, training and database repairs. See company policy for details
Hourly support covering consulting services, training and database repairs. See company policy for details
DocuXplorer's Taxonomy Hourly support services division is available to assist clients with industry-leading workflow solutions related to its document management.
DocuXplorer's Workflow hourly support services division is available to assist clients with industry-leading workflow solutions related to its document management.
Cover all of your level 1 and 2 phone support issues during your annual subscription license. Highly skilled technicians will get you back on track quickly, saving you time and money. (Maximum of 10 users per Super Support subscription. Available during normal business hours.) See company policy for details
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