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Top Benefits of Incorporating Automated Workflow into Your Document Management Software

Businesses usually have internal mechanisms through which processes such as purchase requests, supply orders and payment for goods and services received are subjected to before they can be approved. Organizations that are not yet paperless would have to physically take the documents to the different managers for approval. This is not only tiring but it is time-consuming as well and in today’s fast-paced business environment, that is quite unacceptable Read More »

Document Management Software Vs. Online Storage

As businesses grow, they often find that their local file servers have reached their end-of-life and they are now difficult to maintain. In an attempt to fulfill their document storage needs, these firms often opt for online public cloud services such as Google Drive or Dropbox, only to realize that these platforms are not scalable, have poor functionality and are prone to external attacks.

Read More »

Five Reasons Document Management Software Can Save Your Company Money

In this digital day and age, most businesses are able to save substantial amounts of money and resources by investing on Document Management Software solutions, which are truly one of the greatest inventions ever made for business. Document Management Software (DMS) is so crucial for businesses to thrive in the digital age as it acts to centralize all business content of any company. Read More »

There may be times that phone support is needed and/or a live technical support representative may need to remotely access your computer to provide the necessary assistance. In these cases, we offer several levels of pay-per-incident phone support or offer Super Support - giving your users one year of unlimited phone support during your subscription period. Pricing and ordering instructions can be found below. All sales subject to DocuXplorer Terms and Conditions of Software License Subscription Agreement and End User Software License Subscription Agreement.

If an issue is resolved in less than one hour, unused time can only be applied toward the same issue if it reoccurs. Phone/Super Support is available during normal business hours (Eastern Time Zone).

Purchase your appropriate level of support only after a DocuXplorer engineer has reviewed your case and determined which level of phone support should be purchased. Contact sales@docuxplorer.com with any questions.

Phone Support Purchase

Level 1 Support

Incidents are limited to use basic usage issues (i.e. How do I find a file?). Level 1 support excludes consulting services, training and database repairs. See company policy for details

USD
$75.00

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Level 2 Support

Hourly support covering all aspects of DocuXplorer. Level 2 excludes consulting services, training and database repairs. See company policy for details

USD
$175.00

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Level 3 Support

Hourly support covering consulting services, training and database repairs. See company policy for details

USD
$225.00

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Taxonomy Sevices

DocuXplorer's Taxonomy Hourly support services division is available to assist clients with industry-leading workflow solutions related to its document management.

USD
$75.00

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Workflow Consulting

DocuXplorer's Workflow hourly support services division is available to assist clients with industry-leading workflow solutions related to its document management.

USD
$125.00

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Annual Super Support

Cover all of your level 1 and 2 phone support issues during your annual subscription license. Highly skilled technicians will get you back on track quickly, saving you time and money. (Maximum of 10 users per Super Support subscription. Available during normal business hours.) See company policy for details

USD
$500.00

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