Anti-Virus Software
and DocuXplorer - Make sure to exclude* all DocuXplorer database
files from your Anti-Virus Software auto-protect process. If the
DocuXplorer database files are not excluded, database errors may occur.
*Exclusions specify the files that should not be scanned by file name
extension or by specific file name. File extensions to exclude are
.ADT, .ADM, .ADD, .AI, .AM and .ADI.
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Help screen does
not display - As part of a
recent security update Microsoft now restricts local
domain access for browser and help technology. Please follow the
Microsoft link for instruction on how to change this new restriction.
Method 2: Modify the ItssRestrictions registry entry
to enable a specific security zone
http://support.microsoft.com/kb/896054.
The "MaxAllowedZone" value should be set to "1" to allow the help
application to run properly.
You may make the change to the Registry yourself or download the
HelpFix file and run it on your
workstations to automatically adjust the Registry to allow the Help text
to be viewed.
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Print Driver
installation error solution -
You must be an Administrator for the
workstation to install the DocuXplorer Print Driver. To install as an
administrator right click on the print driver file to be installed and select <Run As>.
Then select "Administrator" and the enter the administrator password, press <Ok> to
continue.
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Error - Unable to initialize imaging components "Class not registered"
- If you receive this message you will need to reinstall the imaging
components. To reinstall the imaging components open the DocuXplorer
Install and select the Advanced button.- Then select to install the
Imaging Components from the Imaging Components item.
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Installation error: “Can’t run 16-bit Windows Program”
- Resolution: Some
small parts of the Imaging Components code requires that the operating
system have the ability to run 16 bit code. Windows
XP Service Pack 2 by default, disables the PC’s ability to launch 16-bit
programs. To enable the operating system's ability to run 16 bit
programs, download the fix file by clicking on the following link and
run it on your computer.
16bitAPIFix.reg
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Installation error: 1155: File C:\Program
Files\Docuxplorer4\Trial
Install\Docuxplorer\Instmsi30.Exe not found - The
dialogue indicates that the operating system on your computer needs to
updated. The specific required update is named Microsoft Windows
Installer 3.1, but, a full update is recommended. You can perform this
via Internet Explorer by selecting <Tools><Windows Updates> and or you
can follow the link below to install Microsoft Windows Installer.
Windows Installer Update
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